Delete your NUA account

You can delete your NUA account and your data whenever you want: in the Android app, in the web app or by writing to us. Here is how to do it, what we delete and what we keep.

In the Android app

1. In the chat with your coach, tap the Profile icon (👤, top right), then the Settings icon (⚙) in the Profile bar.
2. Tap Privacy, then Delete account and data.
3. First, the app offers you your history: download it with Download my data or, if you don’t want it, tick I don’t want my history. Then tap Continue. Once we delete your account we can no longer give you your data. The download link expires and the file is deleted after 7 days.
4. To confirm, type the phrase shown on screen (in English, DELETE MY ACCOUNT) and tap Delete account and data. If you signed in a while ago, we’ll ask you to sign in again.
5. Your session closes and the app shows where your deletion stands: request received, deleting your data, or done.

In the web app

At web.nua.coach, signed in, go to Settings (⚙) → Privacy → Delete account and data. The steps are the same as in the Android app.

Without the app: by email

Write to support@nua.coach with the subject line “Data protection request” and ask us to delete your account. Where we have reasonable doubts about your identity, we may ask for additional information to confirm it. We handle erasure requests without undue delay.

What we delete

When your deletion is confirmed, your access to the app and the coach is closed and your subscription renewal is cancelled. Then we delete:

• Your profile and training data: training plans, workouts, performance scores and training-zone thresholds.
• Data from the platforms you connected (Garmin, Strava and the others): we disconnect each one and delete the activity and health data we imported from it.
• Your conversations with the coach and the memory it keeps about you (the “user summary”).

We start deleting as soon as your deletion is confirmed. All of this is permanently deleted within 30 days at most, as set out in our Privacy Policy.

What we keep

• Billing records and tax-relevant invoices: six years, as required by Spanish tax law (Ley General Tributaria / AEAT).
• Any correspondence you had with support by email.
• Server logs and error telemetry: 90 days.

Where a legal obligation requires us to keep data for longer, we keep only the minimum data necessary for that purpose, and only for the period legally required.

Delete only some of your data

Without deleting your account, you can ask us to delete the memory the coach keeps of your conversations, or to disconnect a fitness platform: write to support@nua.coach.